Returns and exchanges

Your satisfaction with my work is what’s most important to me.  So if something isn’t right with your order, please let me know by phone (510-520-2185) or e-mail.

Please note that, because all of my work is original and I generally don’t use a pattern, the piece you receive may be slightly different from the one pictured on the website.   If you’re not happy with what you’ve ordered, please let me know and we will work something out.

All pieces (except custom pieces) may be returned within seven days for store credit.  Return shipping must be postmarked within seven days and shipping costs must be paid by you.  Please contact me via phone or e-mail for return shipping instructions.

Custom pieces are not returnable.  I’ll need a 50% deposit to start any custom order, with the balance due upon completion.  Please feel free to call or e-mail me if you have questions about a potential custom order.

Repairs or exchanges of broken pieces will be issued free of charge within seven days of purchase.  Please contact me via phone or e-mail to let me know about the desired repair or exchange, and I’ll send you a new piece as soon as I am able.

Thanks much!

East